Tag: mistery shopper

Becoming a Mystery Shopper

Working as a mystery shopper can be both fun and rewarding. Shoppers have the ability to evaluate a store or another business like a restaurant on a number of subjects – including customer service, store stock levels, and overall shopping experience.   What is a mystery shopper? Mystery shoppers are used by a number of companies to evaluate the type of service their employees provide because mystery shoppers are anonymous, so a true picture of the business is able to be captured. This allows you ‘inspect what you expect’, whether it is demonstrating sales knowledge, the ability to do a return courteously, or the general proficiency level of your staff. It also helps pinpoint any areas of opportunity, because most customers will not tell you when they have a bad experience, they simply leave and don’t come back. They will, however, tell their friends and family, and that negative publicity ... Read More