Tag: call centre

Call Centre jobs in Europe

Call centres are ICT –based workplaces that supply services to customers in diverse and remote locations via electronic media. In call centres people work by handling queries over phone. The very first call centres started in around 1960s and were simply responsible for answering questions by some workers with basic communication skills. In 1970s and 1980s the operators had to deal with a large number of repetitive requests and stress levels were high. In 1990s call centres became more customized and were heavily supported by ICT and had good communication skills. In 2002 there was around 1.3% of the total European workforce (i.e. 2 million people) who was employed in call centres. The number of people in call centres was more in Northern Europe as compared to that in Southern Europe. Studies have shown that there has been an increase in the number of call centres in Europe and the ... Read More